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We are available to assist you on chat 24 hours a day Mondays through Fridays and 7 days a week...
Do you use XEN, KVM or OpenVZ?We use optimized KVM together with our own proprietary management software.
How is bandwidth usage calculated?Bandwidth is counted and reset on date of order/vps setup on monthly basis . For example, if the...
How long does it take to activate my account?Most products are activated immediately after we receive confirmation of payment. If your order...
How on earth can you make profit with such pricing?Since 2012, our development team has been developing a very efficient cloud server management...
How to Secure a VPS?1. Set a secure and unique root password Using easy passwords like "abcd1234" or "dog" can...
How to cancel a PayPal subscription to an online service1.Log onto the PayPal websiteusing your email address and password. 2.Once logged in, click on...
How to fix google/youtube location error or redirect to wrong website version?Do not use google chrome, use mozilla firefox . Turn your Location History off and Delete your...
How to reinstall the system?How to reinstall the system? 1. Login to your console, and in My Products or Services, select...
Is there uptime guarantee?We guarantee our network, power & services will be available, at minimum, for 99.9% of a...
My IPv4 is banned by GFW. What should I do now ?First do not panic and do not create many tickets for this ban issue ! If you ordered has a new...
Under what circumstances can I get a refund?You may request a refund of your payments to us, provided that all of the following conditions...
What payment methods do you support?So far, we support Paypal and Alipay, and we will add more payment methods in the future.
Why am I getting low speed than advertised ?Speed of a vps and vpn depends on many factors like latency,network congestions at your ISP ends...
Why is my VPS in the wrong location?Sometimes the IP block you are on is not geolocated to the proper location as the GEOIP sites are...
