Under what circumstances can I get a refund?

You may request a refund of your payments to us, provided that all of the following conditions are met:
1. Each customer can refund twice a month for reasonable reasons, no refund due to IP attribution.
2. Customers who violate our service agreement or restrictions will not get a refund.
3. None of the IP addresses assigned to your VPS are on any blacklist or blocklist.
4. For products of any cycle, no refund will be given after more than 3 days from the date of purchase.
5. If a refund is required due to network speed problems, you need to provide a screenshot of the speed test of the corresponding area node of the Speedtest product so that we can confirm the problem. It is generally believed that if the bandwidth of non-exclusive products indicates that the network speed is higher than 100M, and the test result is higher than 25%, no refund will be obtained; if the network speed is lower than 100M, the test result is higher than 50%, and the test result cannot be refunded. paragraph.
6. Once you request to cancel the service, we will not re-open it for you, and there will be no refund.
7. Any product using more than 5% of network traffic will not get a refund.
8.The refund after Alipay payment will deduct the $1 service fee, which will be collected by the service provider.

For more details, please refer to the terms of service:

If you are eligible for a refund and want to get a refund, please reply to us with a ticket.

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