Disclaimer
• The service cannot be accessed (used) or data is lost due to user arrears, non-renewal or forgetting to renew.
• Service inaccessibility (use) or data loss due to user operations or other related improper behaviors.
• Inaccessibility or data loss due to the user’s website content or usage violations of these terms.
• Inaccessibility or data loss caused by major social abnormal events such as wars, armed conflicts, strikes, riots, riots, etc.
• Due to force majeure, including but not limited to: natural disasters such as floods, earthquakes, epidemics, etc., as well as social events such as wars, turmoil, government actions, interruption of telecommunications backbone lines, hackers, network congestion, technical adjustments of the telecommunications sector, and government control, etc. force majeure.
• Our data storage system is fully redundant, which means that the failure of one component has no impact on data integrity. However, we are not responsible for any loss or damage of your data, or any loss caused to you by such loss or damage. We strongly recommend that you implement your own backup solution and make sure that you can restore your data on a regular basis.
• The service will be deleted 3 days (72 hours) after its expiration. Any loss caused to you shall be borne by yourself.
SLA statement
We guarantee that in any given month, our network and servers will operate normally 99.95% of the time, except in the following cases:
1. Planned maintenance period and emergency maintenance period.
2. Maintenance (data center and IP Transit) arranged by our supplier.
3. Planned and notified migration.
4. The server is shut down due to account suspension for any reason.
5. Uncontrollable factors, such as force majeure events.
6. The actions of third parties, such as server intrusion, denial of service attacks and viruses.
7. Violation of our terms of service.
8. User human error.
If we fail to reach the guaranteed uptime, we can request credits of the following values within 5 working days after the incident:
Any 0.5% downtime of the affected services can enjoy 1 day free service, and more than 99.95% uptime guarantee. This does not exceed 100% of the monthly rent of the affected services in any one month.
