Dear Customers,
We hope this message finds you well. We are writing to inform you of an important update: our VPS services will be discontinued on August 31, 2023. Your unwavering trust and support have meant the world to us, and we want to provide you with essential information regarding the refund process.
Refund Policy and Timeline:
1.Refund Application Period: From now until August 10, 2023, we will be accepting refund requests from our customers.
2.Refund Processing: We will diligently review and process all refund requests, with the refund amount calculated based on the remaining days of your purchased service plan.
3.Unified Refund Date: To ensure a smooth refund process, we have set the refund deadline as August 20, 2023. Before this date, all approved refunds will be processed and the refund amount will be returned to your original payment account, expected to be completed within a few business days.
We understand that the discontinuation of our VPS services may cause inconvenience, and we sincerely apologize for any disruption this may cause. Our team is fully committed to supporting you and making the refund process as efficient as possible.
In the meantime, we encourage you to take necessary steps to back up your data and arrange migration to alternative service providers before the service termination date.
If you have any questions or require assistance with the refund process or service migration, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you every step of the way. Once again, we extend our heartfelt appreciation for your trust and support over the years. It has been an honor to serve you, and we hope to have the opportunity to assist you in the future.
Thank you for choosing our VPS services.
Warm regards.
The cloudpowerall Team
Date: July 31, 2023
